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Knowledge base
Buying
Purchasing a listing
6
I am trying to buy tickets but PayPal is telling me to "return to the merchant "
How does buying mobile tickets work?
What fees will I incur as a buyer?
Do you have a waiting list?
Can I change my PayPal account once I have purchased tickets?
See all 6 articles
Delivery
20
How do I receive mobile tickets from my seller?
How do I receive Gigs & Tours mobile tickets from my seller?
My seller has not transferred the mobile tickets
My seller has transferred the mobile tickets but I have not received anything
My seller has not yet posted the tickets
See all 20 articles
Cancellation
5
I no longer want/need the tickets that I have purchased
I purchased the tickets by accident
My seller does not have the tickets in their possession
My seller has emailed me the tickets but they listed them as paper tickets. I want a refund.
The event that I have bought tickets for has been cancelled
Query about a listing
5
Do I have to buy all of the tickets in a listing?
When I click on buy, it says "sorry, these tickets are currently being booked by another buyer"
Can I contact the seller before I buy some tickets?
There are tickets listed for over face value
I can't see the seat details of a listing
Issue with tickets
3
How do I know that the tickets I have purchased are valid?
I was refused entry with the tickets that I purchased from Twickets
The tickets that I have received are not as described
Make An Offer
7
How do I make an offer?
How many offers can I make?
What happens if my offer is accepted?
My offer was accepted but the tickets are no longer for sale
How do I know whether my offer has been accepted?
See all 7 articles
Selling & Listing
Payment Queries
9
Why have I paid a fee to Twickets as a seller?
I have received less than I was expecting for the sale of my tickets
I have not received payment for the sale of my tickets
How do I turn my e-cheque acceptance off in PayPal?
I am trying to sell my tickets but PayPal is telling me to "return to the merchant and choose another way to pay"
See all 9 articles
Delivery - Paper Tickets
8
I have posted the tickets but I do not have a tracking number
I have met up with the buyer to hand over the tickets rather than posting them
I have mistakenly sold tickets that I have not yet received from my original ticket retailer
I have dropped the tickets off but I have not received confirmation of this
The buyer will not meet me at the advertised location and time
See all 8 articles
Delivery - Mobile Tickets
5
How do I send a mobile ticket to my buyer?
I am unable to transfer the mobile tickets to my buyer
My buyer has not accepted the mobile ticket transfer request
I have requested to transfer the mobile tickets in my account but my buyer has not received anything
How do I send a Gigs & Tours mobile ticket to my buyer?
Cancellation
7
I listed my tickets incorrectly and they have sold
The event that I have sold tickets for has been cancelled
My tickets on Twickets have sold but they are no longer available for sale
I haven't yet received the tickets from the original ticket retailer so need to cancel the sale
The buyer will not meet me at the advertised location and time so I need to cancel the sale
See all 7 articles
Listing Your Tickets
12
I do not want to sell all of my tickets but they are in the same e-ticket file
How can I sell my mobile tickets?
Can I list tickets that I haven't yet received from the original ticket retailer?
I can't find the right event for my tickets
I am trying to list tickets and the Twickets website displayed error code 6
See all 12 articles
Sending Your Order Confirmation
11
Why do I need to send my order confirmation?
What types of documents can I send as my order confirmation?
I don’t have my order confirmation. What should I do?
How do you keep my order confirmation safe?
Who can see my order confirmation?
See all 11 articles
General
10
The date of an event that I have sold tickets for has changed / been postponed
What are the meet-up safety guidelines?
What fees will I incur as a seller?
Why do I need to share my mobile number and email address with my buyer or seller?
How do I know I haven't sold my tickets to a tout?
See all 10 articles
Make An Offer
5
What is Make An Offer?
How do I receive offers for my tickets?
How can I start receiving offers for tickets?
How can I stop receiving offers?
Can I accept multiple offers?
Updating A Listing
2
I want to mark my tickets as posted but I cannot find the order in my account
How can I remove my listing?
Your Twickets Account
Account Help
8
How do I delete my account?
I am not receiving the password reset link
I am receiving a password reset link but it's not allowing me to change my password
How do I change my account email address?
Why can't I log in via facebook or twitter?
See all 8 articles
Setting Up An Alert
12
How has the alert system changed?
How do I cancel my alerts?
How do I set up push notification alerts on my phone?
I click my alert notification immediately but still miss out on tickets
I am receiving alerts for tickets that I am not interested in
See all 12 articles
About Us
11
Who is behind Twickets?
Is Twickets a Limited Company?
Where can I find Twickets terms and conditions?
Who do I talk to about a career opportunity?
Who do I contact about a media or business opportunity?
See all 11 articles
