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Knowledge base
Buying
Purchasing a listing
11
I am trying to buy tickets but PayPal is telling me to "return to the merchant "
How does buying mobile tickets work?
What fees will I incur as a buyer?
Do you have a waiting list?
Can I change my PayPal account once I have purchased tickets?
See all 11 articles
Delivery
20
How do I receive mobile tickets from my seller?
How do I receive Gigs & Tours mobile tickets from my seller?
My seller has not transferred the mobile tickets
My seller has transferred the mobile tickets but I have not received anything
My seller has not yet posted the tickets
See all 20 articles
Cancellation
5
I no longer want/need the tickets that I have purchased
I purchased the tickets by accident
My seller does not have the tickets in their possession
My seller has emailed me the tickets but they listed them as paper tickets. I want a refund.
The event that I have bought tickets for has been cancelled
Query about a listing
5
Do I have to buy all of the tickets in a listing?
When I click on buy, it says "sorry, these tickets are currently being booked by another buyer"
Can I contact the seller before I buy some tickets?
There are tickets listed for over face value
I can't see the seat details of a listing
Issue with tickets
8
How do I know that the tickets I have purchased are valid?
I was refused entry with the tickets that I purchased from Twickets
The tickets that I have received are not as described
The venue has changed - are my tickets still valid?
I've been provided a screenshot of a ticket
See all 8 articles
Make An Offer
7
How do I make an offer?
How many offers can I make?
What happens if my offer is accepted?
My offer was accepted but the tickets are no longer for sale
How do I know whether my offer has been accepted?
See all 7 articles
Selling & Listing
Payment Queries
10
Why have I paid a fee to Twickets as a seller?
I have received less than I was expecting for the sale of my tickets
I have not received payment for the sale of my tickets
How do I turn my e-cheque acceptance off in PayPal?
I am trying to sell my tickets but PayPal is telling me to "return to the merchant and choose another way to pay"
See all 10 articles
Listing Your Tickets
12
Why has my ticket listing been rejected?
I can't find the right event for my tickets
Can I list tickets that I haven't yet received from the original ticket retailer?
I do not want to sell all of my tickets but they are in the same e-ticket file
How can I sell my mobile tickets?
See all 12 articles
Updating A Listing
6
I want to mark my tickets as posted but I cannot find the order in my account
How can I remove my listing?
I listed my tickets incorrectly and they have sold
My tickets on Twickets have sold but they are no longer available for sale
I no longer wish to sell my tickets
See all 6 articles
Delivery - Paper Tickets
12
I have posted the tickets but I do not have a tracking number
I have met up with the buyer to hand over the tickets rather than posting them
I have mistakenly sold tickets that I have not yet received from my original ticket retailer
I have dropped the tickets off but I have not received confirmation of this
The buyer will not meet me at the advertised location and time
See all 12 articles
Delivery - Mobile Tickets
5
How do I send a mobile ticket to my buyer?
I am unable to transfer the mobile tickets to my buyer
My buyer has not accepted the mobile ticket transfer request
I have requested to transfer the mobile tickets in my account but my buyer has not received anything
How do I send a Gigs & Tours mobile ticket to my buyer?
Sending Your Order Confirmation
10
Why do I need to send my order confirmation?
What types of documents can I send as my order confirmation?
How do you keep my order confirmation safe?
Who can see my order confirmation?
What if my order confirmation and my tickets are the same file?
See all 10 articles
General
16
The date of an event that I have sold tickets for has changed / been postponed
What fees will I incur as a seller?
Why do I need to share my mobile number and email address with my buyer or seller?
How do I know I haven't sold my tickets to a tout?
What guarantee is offered on sales?
See all 16 articles
Make An Offer
9
What is Make An Offer?
How do I receive offers for my tickets?
How can I start receiving offers for tickets?
How can I stop receiving offers?
Can I accept multiple offers?
See all 9 articles
Your Twickets Account
Account Help
12
How do I delete my account?
I am not receiving the password reset link
I am receiving a password reset link but it's not allowing me to change my password
How do I change my account email address?
Why can't I log in via facebook or twitter?
See all 12 articles
Setting Up An Alert
10
How do alerts work?
How do I cancel my alerts?
How has the alert system changed?
How do I set up push notification alerts on my phone?
I click my alert notification immediately but still miss out on tickets
See all 10 articles
About Us
9
Who is behind Twickets?
Is Twickets a Limited Company?
Where can I find Twickets terms and conditions?
Who do I talk to about a career opportunity?
Who do I contact about a media or business opportunity?
See all 9 articles
