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Knowledge base
Selling
PayPal
7
Why have I paid a fee to Twickets?
I have received less than I was expecting for the sale of my tickets
I have not received payment for the sale of my tickets
I am trying to sell my tickets but PayPal is telling me to "return to the merchant and choose another way to pay"
How long will the payment be pending for in PayPal?
See all 7 articles
Delivery
13
I have posted the tickets but I do not have a tracking number
I have met up with the buyer to hand over the tickets rather than posting them
I have mistakenly sold tickets that I have not yet received from my original ticket retailer
I have dropped the tickets off but I have not received confirmation of this
The buyer will not meet me at the advertised location and time
See all 13 articles
Cancellation
7
I listed my tickets incorrectly and they have sold
The event that I have sold tickets for has been cancelled
My tickets on Twickets have sold but they are no longer available for sale
I haven't yet received the tickets from the original ticket retailer so need to cancel the sale
The buyer will not meet me at the advertised location and time so I need to cancel the sale
See all 7 articles
Listing Your Tickets
12
I am trying to list tickets and the Twickets website displayed error code 6
Can I list tickets that I haven't yet received from the original ticket retailer?
I can't find the right event for my tickets
I do not want to sell all of my tickets but they are in the same e-ticket file
I have submitted my ticket listing with incorrect details
See all 12 articles
General
6
The date of an event that I have sold tickets for has changed / been postponed
How do I know I haven't sold my tickets to a tout?
What are the meet-up safety guidelines?
What guarantee is offered on sales?
Can I include fees I was charged by the ticket retailer in my sale?
See all 6 articles
Make An Offer
5
What is Make An Offer?
How do I receive offers for my tickets?
How can I start receiving offers for tickets?
How can I stop receiving offers?
Can I accept multiple offers?
Account
General
5
How do I delete my account?
I am not receiving the password reset link
I am receiving a password reset link but it's not allowing me to change my password
How do I change my account email address?
Why can't I log in via facebook or twitter?
Alerts
4
How do I cancel my alerts?
How do I set up push notification alerts on my phone?
I am receiving alerts for tickets that I am not interested in
Is it possible to only receive push notification alerts and not email alerts?
Buyer
2
I can't find the order in my purchased tickets
I need another purchase confirmation email to be sent to me
Seller
2
I want to mark my tickets as posted but I cannot find the order in my account
How can I remove my listing?
Other
About Us
9
I would like to give feedback on Twickets
Who is behind Twickets?
Is Twickets a Limited Company?
Where can I find Twickets terms and conditions?
Who do I talk to about a career opportunity?
See all 9 articles
How It Works
8
How does Twickets ensure that tickets are never sold above face value?
What does face value or less actually mean?
What delivery options does Twickets support?
What fees will I incur as a buyer?
What fees will I incur as a seller?
See all 8 articles
Terms & Conditions
0
Buying
PayPal
2
I am trying to buy tickets but PayPal is telling me to "return to the merchant "
Can I change my PayPal account once I have purchased tickets?
Delivery
21
The tracking number provided by my seller is incorrect
My seller has not yet posted the tickets
My seller did not meet me to hand over the tickets
My seller has not yet dropped the tickets off
My seller never posted the tickets
See all 21 articles
Cancellation
5
I purchased the tickets by accident
I no longer want/need the tickets that I have purchased
My seller does not have the tickets in their possession
My seller has emailed me the tickets but they listed them as paper tickets. I want a refund.
The event that I have bought tickets for has been cancelled
Query about a listing
5
Do I have to buy all of the tickets in a listing?
Can I contact the seller before I buy some tickets?
There are tickets listed for over face value
I can't see the seat details of a listing
When I click on buy, it says "sorry, these tickets are currently being booked by another buyer"
Issue with tickets
3
I was refused entry with the tickets that I purchased from Twickets
How do I know that the tickets I have purchased are valid?
The tickets that I have received are not as described
General
4
I am trying to buy tickets and the Twickets website displayed error code 5
Do you have a waiting list?
How does buying mobile tickets work?
How has the alert system changed?
Make An Offer
7
How do I make an offer?
How many offers can I make?
What happens if my offer is accepted?
My offer was accepted but the tickets are no longer for sale
How do I know whether my offer has been accepted?
See all 7 articles
