Delivery

If you posted with the correct delivery method, you should have been provided with a tracking number on your purchase receipt. If you do not have a tracking...
If you have met up with the buyer rather than posting the tickets to them, please ask your buyer to email our customer services team with the order referenc...
Strictly speaking, we ask that sellers do not list tickets that they don’t yet have in their possession. However, if your buyer is happy to wait until you h...
We do not currently provide confirmation to sellers of dropping their tickets off. If you have dropped the tickets off, this will have been processed and yo...
If your buyer is not willing to meet you at the location and time that you chose whilst listing, please try to make an alternative arrangement with them tha...
If the tickets have been returned to you as the sender, please contact your buyer via email or their mobile phone to let them know ASAP. If you hear back fr...
If the tickets that you have posted have been lost in the post, you (as the sender) will need to make a compensation claim with Royal Mail and pass any comp...

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