Delivery
I have posted the tickets but I do not have a tracking number
If you posted with the correct delivery method, you should have been provided with a tracking number on your purchase receipt. If you do not have a tracking...
I have met up with the buyer to hand over the tickets rather than posting them
If you have met up with the buyer rather than posting the tickets to them, please ask your buyer to email our customer services team with the order referenc...
I have mistakenly sold tickets that I have not yet received from my original ticket retailer
Strictly speaking, we ask that sellers do not list tickets that they don’t yet have in their possession (unless specifically stated during the listing proce...
I have dropped the tickets off but I have not received confirmation of this
We do not currently provide confirmation to sellers of dropping their tickets off. If you have dropped the tickets off, this will have been processed and yo...
The buyer will not meet me at the advertised location and time
If your buyer is not willing to meet you at the location and time that you chose whilst listing, please try to make an alternative arrangement with them tha...
The tickets have been returned to me (the sender)
If the tickets have been returned to you as the sender, please contact your buyer via email or their mobile phone to let them know ASAP. If you hear back fr...
Royal Mail have lost the tickets
If the tickets that you have posted have been lost in the post, you (as the sender) will need to make a compensation claim with Royal Mail and pass any comp...
What Is My Eircode?
Please use this link to find out your Eircode https://www.eircode.ie/getting-an-eircode
How do I send a mobile ticket to my buyer?
After your tickets sell, you will be instructed to transfer your tickets from your account with the original ticketing retailer to the email address that yo...
I am unable to transfer the mobile tickets to my buyer
You must only list mobile tickets if there is a transfer option in your account with the original ticketing retailer. If there is no option to transfer the ...
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