Strictly speaking, we ask that sellers do not list tickets that they don’t yet have in their possession (unless specifically stated during the listing process for certain partner events) .
Please contact your buyer directly to let them know that you have not yet received the tickets. If they wish to cancel the order, you will need to issue them with a full refund via PayPal, including delivery charges and buyer's fees. Once you have done so, please forward proof to our customer services team with your order reference number and we'll update the status of the order so that you stop receiving reminders to post the tickets. In such cases, we cannot issue you with a refund of the fees as you have breached our terms and conditions by listing tickets that you do not have in hand.