Purchasing a listing
I am trying to buy tickets but PayPal is telling me to "return to the merchant "
This error message simply means that PayPal has not accepted your payment and could be for a wide number of reasons. The best course of action is to reach o...
How does buying mobile tickets work?
Sellers can list their mobile tickets for sale if there is a transfer option in their account with the original ticket retailer. Once you have purchased mob...
What fees will I incur as a buyer?
When you buy through Twickets, all fees are shown upfront so you always know exactly what you’ll pay. Booking fee (10-15%) Buyers pay a standard booking ...
Do you have a waiting list?
Currently, all tickets are being sold on a first come, first served basis. If you would like to be notified when a ticket for a specific event is made avail...
Can I change my PayPal account once I have purchased tickets?
Unfortunately, it’s not possible to change your PayPal account for a placed ticket order but you are able to use a different PayPal account for future purch...
Error Code 5 when buying tickets
If you are seeing an error code 5, please check whether you are using private browsing mode in Safari. If you are, please turn this off and try again. ...
I was charged for a listing but didn't receive the tickets
If you did not receive an order confirmation from us, and you can't see the complete purchase within your Twickets account, it's very likely that th...
I've bought tickets but was charged twice
If you have received only one confirmation email and can only see one completed order within your account, this means that you may have attempted two paymen...
PayPal payment fails as user's account doesn't support the currency
This error appears when the seller's PayPal settings are preventing payments outside of their own currency - we'll need to remove their listing and ...
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