How It Works
How does Twickets ensure that tickets are never sold above face value?
Twickets has a database listing most UK events, and we ask you to select the correct price you paid for your ticket from there. If your event does not appea...
What does face value or less actually mean?
Face value is simply the price on the ticket, excluding all other fees you might have paid to the retailer who sold it (e.g. booking fee, insurance etc). ...
What delivery options does Twickets support?
Twickets offers a number of different delivery options dependent on the location of the seller and the time available before the event starts. These inc...
What fees will I incur as a buyer?
i. A fee for delivery: 'Post' is charged at cost. Royal Mail '1st Class Signed For' is £2.35 and Royal Mail 'Guaranteed Next Day by 1pm...
What fees will I incur as a seller?
There are no fees charged to sellers* other than standard PayPal charges, where PayPal is used. Please note the following where PayPal is used: You will re...
How safe is my money?
Twickets is a safe and secure platform in which to trade. Our payment partner is PayPal, one of the most trusted ways to pay and receive payments for your go...
What guarantee is offered on sales and purchases?
To sellers: If you’re sent an unauthorised payment, or a buyer claims they didn’t receive their item, you’ll be covered for the full amount of the payment, a...
Why do I need to share my mobile number and email address with my buyer or seller?
It's important for us to keep both parties in communication with each other for a seamless transaction
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