Cancellation
I listed my tickets incorrectly and they have sold
If your listing is incorrect, please contact your buyer to let them know and to see whether they are still happy with the tickets. If they are, the sale can...
The event that I have sold tickets for has been cancelled
If the event that you have sold tickets for has been cancelled and the buyer is not able to request a refund from the event organisers or original ticket re...
My tickets on Twickets have sold but they are no longer available for sale
Please contact your buyer directly to let them know that this has happened. If payment was received through Paypal, you will then need to issue them with a ...
I haven't yet received the tickets from the original ticket retailer so need to cancel the sale
If you do not have the tickets "in hand", please contact your buyer directly to let them know that you have not yet received the tickets and to...
The buyer will not meet me at the advertised location and time so I need to cancel the sale
If your buyer is not willing to meet you at the location and time that you chose whilst listing, please try to make an alternative arrangement with them tha...
I can no longer meet my buyer at the advertised location and time so I need to cancel the order
If you can no longer meet up with your buyer, please contact them directly to let them know. You will also need to issue them with a full refund via PayPal ...
I no longer wish to sell my tickets
If your tickets haven't yet sold then you can cancel the sale at any time. This is achieved in the 'Listing/Sold Tickets' section of your accoun...
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