For popular events, a large number of users set up alerts. When a ticket listing is accepted onto the marketplace, alerts are automatically sent to everyone at the same time—meaning lots of users may try to buy the same tickets at once.

We understand how frustrating it can be to miss out. Many people ask if touts and bots are snapping up tickets, but rest assured, we have robust security measures in place to deter this. We are also continually developing and investing in such systems.

As the event date approaches, more tickets usually become available, increasing your chances of securing one. Keep checking back!