Payment Queries
Why have I paid a fee to Twickets as a seller?
Twickets doesn't charge a fee to sellers, however please remember that PayPal's standard seller's fees of 2.9%+30p apply when using their servic...
I have received less than I was expecting for the sale of my tickets
We can confirm that Twickets does not charge any fees to the seller - however, if you've used the PayPal payment method for your pay out - their own sta...
I have not received payment for the sale of my tickets
Not to worry - this may be expected and is dependent on the pay out payment method selected for the event. If PayPal has been selected - the payment com...
How do I turn my e-cheque acceptance off in PayPal?
Your PayPal account may not provide the option to turn e-cheque acceptance off. If this is the case, PayPal has provided us with a workaround. Please upg...
I am trying to sell my tickets but PayPal is telling me to "return to the merchant and choose another way to pay"
This is the point at which we try to set a billing agreement up with your PayPal account so that, in the event of a sale, the buyer's fees can be divert...
How long will the payment be pending for in PayPal?
We've been told by PayPal that funds in your pending balance will be moved into your available balance within 21 days. PayPal occasionally hold the fund...
How do I change my PayPal account?
If you are a seller and wish to change the PayPal account associated with your Twickets account, you will need to cancel the billing agreement with Twickets...
When I register my PayPal account, it asks me to agree to make a payment. Why?
When you sell a ticket on Twickets using PayPal, PayPal handles the payment directly between you and the buyer. Twickets does not charge sellers a fee, but ...
PayPal says "Action is not supported"
If you see a message that states "Looks like this action is not supported. Please return and report this error so we can support it in the future (inva...
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