General
The date of an event that I have sold tickets for has changed / been postponed
if the ticket(s) are valid for the new date, you agree that the buyer can either (at the buyer's election): attend the event on the new date; or opt ...
How do I know I haven't sold my tickets to a tout?
We monitor user activity closely, both for sellers and buyers. If we suspect someone is a tout either from the volume of tickets sold or purchased, their so...
What are the meet-up safety guidelines?
Take care if meeting in person. Meet in a public place in a clear, easy to find location and ensure that you are both clear on how to identify each other. Y...
What guarantee is offered on sales?
If you’re sent an unauthorised payment, or a buyer claims they didn’t receive their item, you’ll be covered for the full amount of the payment, as long as yo...
Can I include fees I was charged by the ticket retailer in my sale?
We do allow the option to include the booking fee that you originally paid, up to 15% of the face value of the ticket. Twickets recommends not including thi...
I bought the ticket at more than face value through another ticket re-sale site. Why can't I sell it at the price I paid for it?
If you bought the ticket above face value from any service then we can still only list it at its original face value (or less).
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