If you have not received a "turned away notice" from the venue as proof that you were refused entry, we suggest that you contact them and ask them to send proof via email. Once you have done so, please raise an issue against this purchase in your PayPal account ASAP. They are our transaction partner and we arrange for the reversal of payments through them. Outline exactly what has happened, providing the proof from the venue, and they will investigate the seller with a view to refunding you.

Once you have done this, please email us with the details and order reference number so that we can investigate the seller. 

If you have any issues with the dispute, please contact our support team with your PayPal case ID and we will assist PayPal in the process so that this is resolved as quickly as possible.