Delivery
How do I receive mobile tickets from my seller?
Once you have purchased mobile tickets on Twickets, your seller will be given instructions to transfer the mobile tickets directly to you from their origina...
How do I receive Gigs & Tours mobile tickets from my seller?
Once you have purchased mobile Gigs & Tours tickets on Twickets, your seller will be given instructions to transfer the mobile tickets directly to you f...
My seller has not transferred the mobile tickets
If your seller has not yet transferred the mobile tickets to you - they may have not yet realised that their ticket has sold or they may have already transf...
My seller has transferred the mobile tickets but I have not received anything
If your seller has requested to transfer the tickets to you but you have not received any emails about this, please check your junk/spam folder as the trans...
My seller has not yet posted the tickets
When you purchase paper tickets to be sent in the post, the seller is given instructions to send them the next available working day and to update us with t...
The tracking number provided by my seller is incorrect
Mistakes can happen! In this instance, it's probably best to reach out to your seller directly as it's likely a typo and they will be able to provid...
My seller did not meet me to hand over the tickets
If you selected meet up as your delivery method and your seller did not meet you to hand over the tickets, please raise an issue against this purchase in yo...
My seller has not yet dropped the tickets off
We ask the seller to drop the tickets off within the following timeframes:
If the ticket is sold when the event is fewer than 3 days away, the seller mus...
My seller never posted the tickets
If you did not receive the tickets as your seller never posted them, please raise an issue against this purchase in your PayPal account ASAP. They are our t...
My seller has not yet been in touch about meeting up
If your seller has not yet contacted you about meeting up, please try contacting them directly. You will find their contact details at the bottom of you pur...
Can't find the answer to your question?
Email Support