General
How do I delete my account?
Please visit the Edit Profile section in your account from the main menu on the website. You will see a delete account link at the bottom of the page. This ...
I am not receiving the password reset link
If you are not receiving the password reset link, it may be because you originally signed up with a Facebook or Twitter account and didn't sign up with ...
I am receiving a password reset link but it's not allowing me to change my password
If you are receiving an error message that states "invalid request, please try again", please wait for 5 minutes or so and then request another re...
How do I change my account email address?
To change your account email address, please do the following: On mobile app: 1. Log into your account 2. Go to "edit profile" 3. Click “...
Why can't I log in via facebook or twitter?
Due to privacy concerns, we have regrettably had to remove the option of logging in to Twickets via external sources. If you had also set up a direct lo...
I haven’t received my 4 digit SMS code to verify my number.
At Twickets, we use phone number verification to ensure we have the correct phone number for you, if you haven’t received the 4 digit code via SMS. This co...
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