Account Help
How do I delete my account?
You can delete your account from within the "Edit Profile" section in your account when logged in at www.twickets.live - please note that for data...
I am not receiving the password reset link
Typically our password email link is sent out relatively instantly, but depending on your mail provider may take a few minutes to arrive. If you still haven...
I am receiving a password reset link but it's not allowing me to change my password
Not to worry, this usually happens when the link we've sent has timed out. To ensure your accounts are safe, we make sure that any email link to your ac...
How do I change my account email address?
You can change your email address by following the instructions below: On mobile app: 1. Log into your account 2. Go to "edit profile" 3. ...
Why can't I log in via facebook or twitter?
We no longer offer the ability to log in with Facebook or Twitter due to privacy and security concerns, however, older Twickets accounts that previously set...
I haven’t received my 4 digit SMS code to verify my number.
At Twickets, we use phone number verification to ensure we have the correct phone number for you, if you haven’t received the 4 digit code via SMS. This co...
I can't find the order in my purchased tickets
Your orders will automatically appear in your "My Purchases Tickets" section of the Twickets account that you've purchased the listing with me...
I need another purchase confirmation email to be sent to me
No problem at all. You can generate another purchase confirmation email from within your account. Simply follow these instructions: 1. Log into the Twic...
Can't find the answer to your question?
Email Support