If you are seeing an error code 6, please check whether you are using private browsing mode in Safari. If you are, please turn this off and try again. 


If you are still seeing an error code 6 or were not using private browsing mode, please try doing a hard refresh of your browser and then try again. Here's how you can do so:


Chrome:

Windows/Linux - 

  1. Hold down Ctrl and click the Reload button.
  2. Or, Hold down Ctrl and press F5.

Mac - 

  1. Hold ⇧ Shift and click the Reload button.
  2. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.


Mozilla Firefox and Related Browsers:

Windows/Linux -

  1. Hold the Ctrl key and press the F5 key.
  2. Or, hold down Ctrl and ⇧ Shift and then press R.

Mac - 

  1. Hold down the ⇧ Shift and click the Reload button.
  2. Or, hold down ⌘ Cmd and ⇧ Shift and then press R.


Internet Explorer:

  1. Hold the Ctrl key and press the F5 key.
  2. Or, hold the Ctrl key and click the Refresh button.


Alternatively, you can clear your cache and exit the browser completely. Once you have done so, open the browser again and try again.