Sending Your Order Confirmation
Why do I need to send my order confirmation?
At Twickets, we keep things fair by ensuring all tickets are listed at face value or less. We ask for your order confirmation to: Verify the price you or...
What types of documents can I send as my order confirmation?
You can send your confirmation in several formats: Forward the original confirmation email (quickest & easiest) Upload a PDF Upload an EML file...
I don’t have my order confirmation. What should I do?
Most ticket purchases come with a confirmation email. If you can’t find yours, contact our customer support team via the Help Centre and provide: Your li...
How do you keep my order confirmation safe?
Your order confirmation is: Received through a secure email system Stored in an encrypted file Accessible only to our moderation team for listing r...
Who can see my order confirmation?
Only approved Twickets staff can view your order confirmation. It is never visible to buyers or the public.
What if my order confirmation and my tickets are the same file?
That’s absolutely fine — just send what you have.
How do I export an .eml file?
Outlook (Desktop): Open the email you want to save. Click File → Save As. In Save as type, choose Outlook Message Format – Unicode or .eml (if avai...
What file types are supported when uploading my order confirmation?
You can upload .pdf or .eml files only.
How do I upload my order confirmation?
Click the upload area or drag & drop your file. Wait for the upload to complete. Once done, you’ll see Upload complete.
I see an error saying my file type is not supported. What does this mean?
It means you're trying to upload a file that isn’t .pdf or .eml. Please convert your file and try again.
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