Q: How do I change my bank account details?

A: You set your bank account details when listing your tickets. If you need to change them after making a sale but before payment is sent, please contact our Customer Services team. For security, you may need to complete a verification check and provide photo ID.

Q: Can I update my bank details before I get paid?

A: Yes — if your payment hasn’t been processed yet, please contact our Customer Services team as soon as possible. They can update your bank details after completing a security check.

Q: What if I already got paid to the wrong bank account?

A: If your payment has already been processed, it will be sent to the bank details on file. If the payment fails and is returned to us, we will contact you to collect updated bank details and resend the payment.

Q: I didn’t change my bank details in time, what happens?

A: If your payout has already been processed, it will go to your original bank account. If the payment is returned to us, we’ll contact you to update your details and resend the payment.

Q: Can I edit my bank details after selling tickets?

A: No — once a sale is made, bank details can’t be changed automatically. Please contact Customer Services to request an update.

Q: Why do I need to provide ID to change my bank details?

A: For security reasons, we may ask for photo ID and additional verification before updating your bank details to protect your account and payments.

Q: Who do I contact to change my bank details?

A: Please contact our Customer Services team. They will help update your bank details after completing a security check.