If your buyer has not accepted the mobile ticket transfer request, please contact them directly to find out whether they have received an email asking them to accept the request from your original ticketing retailer. You will find your buyer’s contact details on the email that we send you confirming the sale of your tickets. 

If you have requested the transfer of the tickets but your buyer has not received anything from the original ticketing retailer, please first try cancelling and resending the transfer request. If that still does not work, please contact the original ticket retailer directly as they should be able to advise.