United Kingdom

If your seller has posted the tickets with Royal Mail's signed for (£2.35) delivery method rather than next day guaranteed (£6.85), please contact your seller directly and ask them to issue you with a refund of the difference in cost (£4.50). You will find your seller's contact details at the bottom of your purchase confirmation email. If they do not refund you, please get in touch with us below so that we can help.

If you did not receive the tickets in time for the event due to your seller not posting the tickets with the correct delivery method, you are eligible for a full refund. Please contact your seller directly and ask them to do so. If they do not issue you with a refund, please also contact us below so that we can help.

Australia

If your seller has posted the tickets with a delivery method other than Express Post, please contact your seller directly and ask them to issue you with a refund of the difference in cost.

You will find your seller's contact details at the bottom of your purchase confirmation email. If they do not refund you, please get in touch with us below so that we can help.

If you did not receive the tickets in time for the event due to your seller not posting the tickets with the correct delivery method, you are eligible for a full refund. Please contact your seller directly and ask them to do so. If they do not issue you with a refund, please also contact us below so that we can help.