If you've bought print-at-home tickets, our team will check that the file provided is suitable and in most cases will not allow a scan, copy or screenshot of a ticket - the original ticket file must be provided. If you've been sent a screenshot, we'd ask for you to first contact your seller using the contact details within your purchase confirmation email and request they send over the original e-ticket file as soon as possible.

If you've bought mobile tickets but have been sent a screenshot, please contact your seller directly and request they transfer the mobile ticket via the app that it is held in. If you do not already have an account for that app, you'll need to create one when you receive the email to accept the mobile tickets.

If there are any difficulties or reluctance from the seller to send the original ticket, please contact us and we can assist further.