Please be aware that ID will be checked upon entry to the shows. During the booking process, you will provide us with the name of the lead attendee (the person using the tickets). The lead attendee must bring the following to the venue along with the ticket(s):

(1) Photo ID

(2) Their purchase confirmation email from Twickets.

We will be sending the event organisers a list of all Twickets lead attendees so that they can ID people against that list and not the name of the original order. Name changes will not be permitted and everyone in your group must enter the event together with the lead attendee. 

Tickets must not be resold outside of Twickets.

Please note, if you have purchased tickets from a primary retailer (not Twickets), we’re not able to change the name associated with the order without the tickets being sold through us.


We also cannot currently facilitate private sales. If you list your tickets, they will be made available on a first come first served basis. If the tickets sold to somebody else other than the person you intended, you would be committed to that sale.